Patients Charter

 

Patients Rights

Patients at this practice are entitled to:

• Be treated in a courteous, civil and cooperative manner
• A clear explanation of, and advice on, their medical condition and any proposed treatment
• A referral for specialist medical opinion or other second opinion when appropriate
• Receive information via the notice board of any health promotion exercise and preventative medicine initiatives
• Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by lawAccess their own medical records in accordance with the Data Protection Act – please ask the practice manager for details
• Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
•  Request (either verbally or in writing) to be seen be a specific doctor or health care professional. It may not always be possible to comply with the request where the individual doctor is unavailable or where in the interests of your health care is inappropriate
• Patients aged 16-74 may have a health check every three years by request
• Patients over 75 may have an annual check, at home if necessary

Patients Responsibilities

All patients are asked to be cooperative and act in a civil and courteous manner. We ask that all patients

• Inform the practice if they have changed address or phone number
• Only make appointments you know you can keep or ring to cancel in good time so another patient may be appointed
• Read the practice leaflet that provides details of all services
• Be patient if the surgery is running late
• Don’t ask for another member of the family to be seen at your appointment without making prior arrangements

 

We do not accept rudeness, threats or aggressive behaviour directed towards our staff or other health care professionals who work with us. We may ask that violent or abusive patients be removed from our list.